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Frequently asked questions

Everything about VINs and HINs, report accuracy, the VIN1 promo code, refunds and delivery — search or filter by category below.

VINWhat is a VIN or HIN?+

A VIN (Vehicle Identification Number) is the code assigned to cars, vans, trucks and motorcycles — usually 17 characters on modern vehicles, found on the dashboard, driver's door jamb or registration document. A HIN (Hull Identification Number) is the marine equivalent, typically 12 characters, stamped into the hull near the stern of a boat or PWC.

VINWhy do you support 6–7 digit VINs?+

Vehicles built before VIN standardisation in the late 1970s and early 1980s often carry short 6–7 character chassis numbers instead of the modern 17-character format. Our VIN field accepts variable-length alphanumeric input specifically so classic and vintage vehicle owners aren't locked out.

VINWhere exactly do I find my VIN?+

On most cars it's visible through the windscreen on the driver's side dashboard, stamped on the driver's door jamb, or printed on your registration document (V5C in the UK, Kfz-Schein in Germany, and equivalents elsewhere in the EU).

ACCURACYHow accurate is the data?+

Specification data (make, model, engine, trim) is decoded directly from the VIN structure itself, so it's highly reliable. Title, mileage and recall data reflect what has been reported to the sources we check — not every incident is officially recorded in every country, so treat a clean report as strong evidence, not an absolute guarantee.

ACCURACYWhich countries and registries do you cover?+

Our coverage is strongest across Germany, France, the Netherlands, Belgium, Spain, Italy, Poland, Ireland, Austria and Portugal, cross-referenced with NHTSA vPIC data for globally manufactured vehicles.

PRICINGHow do I use the VIN1 promo code?+

On the checkout page, enter VIN1 in the promo code box and select Apply. A 10% discount is calculated on your report price immediately, and the updated total shows before you enter payment details.

PRICINGDo you offer refunds?+

Yes. If we're unable to generate a report for the VIN or HIN you submit, you're refunded automatically. Outside of that, refund requests are handled under our 30-day money-back guarantee — see our Refund Policy for full terms.

PRICINGIs this a subscription?+

No. Every package is a single flat fee per report, charged once at checkout. There's no recurring billing.

DELIVERYHow long does delivery take?+

Most reports are generated within minutes of payment and emailed to the address you provide at checkout, with a downloadable copy of the report included.

DELIVERYWhat payment methods do you accept?+

Checkout is processed through Square, supporting all major debit and credit cards. Visa, Mastercard, Apple Pay and PayPal badges are shown at checkout.

VEHICLESWhich vehicle types are covered?+

Cars, motorcycles, ATVs, vans, trucks, RVs, and marine vessels (boats, yachts and personal watercraft) — each with its own report package on our Packages page.

VEHICLESCan I run a report on a vehicle I don't own yet?+

Yes — most people run a report before buying, using the VIN or HIN from the listing or a photo the seller has sent. You don't need to own the vehicle to check its history.

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